Yamada Service
At Yamada, we provide a comprehensive range of technical, commercial and training services to support our customers and distributors worldwide. Our focus is on reliability, performance, and long-term partnership throughout the entire lifecycle of our pumps.
Our professional staff provides the following services:
- Customer Service & technical support
- Product training programs
- Research & development collaboration
- Spare parts & service support for all Yamada pumps
- Application engineering & process optimization
- Industry knowledge & consultancy
Customer Service
Our Customer Service Department is committed to providing fast, reliable and flexible support. We assist with all day-to-day questions regarding shipments, order status, lead times, pricing and product availability.
Support is available through both local and central teams, ensuring you always have access to knowledgeable staff who understand your market and application.
Application Engineering
Our experienced sales and application engineers combine technical pump knowledge with real-world industry experience. This allows us to support customers in selecting the right pump configuration and optimizing system performance.
We help solve application-specific challenges, improve efficiency, and ensure that each solution fits the required process conditions.
Training & Development
We organize basic and advanced training sessions twice a year for distributors at our headquarters in Hengelo. These 2.5-day programs combine theory, hands-on pump assembly, maintenance practice, and interactive learning.
The training is designed to deepen product knowledge and improve service capabilities in the field. After completion, participants receive an official Yamada certificate.
In addition, we operate an Advanced Training Centre (ATC), where we continuously work on product development, testing, and innovation to improve quality, safety, and reliability.
Certificates & Compliance
We can supply a range of certificates to support compliance and documentation requirements, including:
- Test reports
- Material certificates
- Certificates of conformity per order
- ATEX documentation (available for download on our website)
Our pumps and components are extensively tested and approved to meet international standards. The use of non-original spare parts may affect performance and can void warranties and certifications such as CE, ATEX and UKCA.
Exhibitions & Support
To support our distributors in the field, we provide cut-away pump models for use at exhibitions, demonstrations and customer visits. These models help clearly explain pump operation and internal design.
In addition, our sales managers and engineers can support exhibitions or accompany customer visits when technical expertise or product explanation is required.
Research & Development
Through close collaboration between engineering, testing facilities and the Advanced Training Centre, we continuously work on improving pump performance, durability and safety.
Our R&D activities focus on innovation, product optimization and adapting solutions to meet evolving industry demands.
